Hospitality Operations Coursework Example | Topics and Well Written Essays - 500 words - 1

Hospitality Operations - Coursework Example Banking on business development also aims at maximizing the quality of services provided to clients. The hospitality industry experiences seasonal fluctuation in client turnout. Products in the industry also tend to be based on determinants that dictate the supply and demand trends in the sector. Tourists, for instance, may visit a region during a given period or depending on climatic conditions. The sales of various products may as well be high during a given event or occasion. This is inclusive of income from a number of tourist attractions that may have peak and off-peak periods. Tourists may visit a park to observe a given behavior of wildlife, e.g., migration, which they portray during a given season. The seasonality in pricing is also prominent in the hospitality industry with variations in demand (Laws, 2005, p. 117). Unlike other industries, customers in the hospitality industry do not acquire physical ownership of the products offered. Being a service industry, customers own the experience that they achieve from the services offered. They do not, notably, own the services offered. Provision of quality service is vital to ensure customers get the best experience. This helps maintain customer loyalty and aids organizations to maintain competitiveness in the industry. Services offered in the tourism industry are nearly perishable and challenging for the time limit available during service provision. This also creates a challenge in achieving harmony between demand and supply constraints. Achieving valuable management of yields is vital in achieving the best performance in the hospitality industry. Setting up complementary services and strategies to boost income during nonpeak demand is essential, as well. Need to Ensure Conformity to Local Needs A strategy by hospitality business to expand operations may meet a number of challenges. Expansion strategies

Strategic change management Research Paper Example | Topics and Well Written Essays - 1500 words

Strategic change management - Research Paper Example Acceptance that change is constant in the 21st century is inevitable. Globalization, world politics, increased global competition, a growing world population, cultural and religious conflict, technological and workforce changes and other factors must be addressed by every organization and individual in the world, if they are to prosper and survive. The strategic management process is based upon the belief that organizations should continually monitor internal and external events and trends so timely changes can be made as needed. With the distressing effects of fluctuating economy, the organization should be now committed to achieve a sustainable position in the competitive world market by making it more cost-effective. The organization in discussion provides health services to the public through various functions working together to accomplish this task. It works in collaboration with various trusts, suppliers and vendors, health care professionals and administrative functions. As a consequence of globalization, and in an effort to improve their profits and efficiency, this organization works in collaboration with other Shared Business Services located in different places within the country.

Analyzing mills saying Essay Example | Topics and Well Written Essays - 500 words

Analyzing mills saying - Essay Example From the aforementioned statement, the English philosopher suggests that happiness or satisfaction is not the ultimate objective of performing an action or making a decision. This means that he does not quite agree to the principle of utility because he maintains that there would be a difference in the kinds of such individual. Meaning, a thing might be good, acceptable and brings happiness to someone but not to another. For the first person may be happy however, when someone looks deeper into what the former is satisfied about, it could be because that person’s standards are way below what his humanity demands of him. For example, one may find pleasure in sex but another finds it displeasing because the person acts immorally. That certain person acts like an animal which simply satisfies his wants. For Mill, he is likened to a pig. It is known that a pig does nothing but eat, sleep and relieves itself from the heat by swimming in the mud or worse, in its own dirt and it is sa tisfied with such kind of life. Therefore, the philosopher argues that he would rather be an unhappy human being than an animal which acts in such a manner but is still satisfied about itself. For the second person, he might be dissatisfied and unhappy but considers himself of higher morality than the former. This contradicts the philosophy of Bentham who says that a person is moral when his actions bring him happiness. Similarly, Mill believes that it is better to be a dissatisfied wise man than a satisfied fool. It is assumed that he argues that when a wise man is unhappy or dissatisfied about his actions or decisions, it is not only because he has done unacceptable things. Rather, the unhappiness and dissatisfaction might be the result of unmet high standard one has set for himself to achieve. In the same way, one cannot say that a person who is satisfied and happy with

Southwest Airlines Case Study Example | Topics and Well Written Essays - 750 words

Southwest Airlines - Case Study Example The challenges are: recession, intense competition, intensified airline regulations, uncertain weather conditions in new markets, and labor demands. The recommendations are: determine a succession plan, expand slowly to underserved markets, and strengthen the culture committee. Southwest Airlines is an example of a low-fare/no-frills airline with a point-to-point service strategy. It focuses on the southwest region of the U.S., where weather is more stable and delays are less frequent. The Airline Deregulation Act of 1978 intensified competition because of the absence of government regulation in setting fares, allocating routes, and controlling entry and exit points. Instead of encouraging truly free competition, the Act benefitted large carriers who â€Å"cherry-picked† lucrative routes (Ginsberg & Freedman, p.260). A Porter’s 5-forces analysis reveals that the airline industry has intensive rivalry, high supplier power, low substitute, high buyer power, and high threat of new entrants. The strengths of Southwest are its good safety reputation, efficient services, low costs, strong corporate culture, strong customer and employee focus, and strong leadership. The weaknesses of the company are lower load factor, relatively low employee product ivity, slow expansion rate, dependence on the charismatic leadership of Kelleher, and reliance on passenger revenues. The opportunities are booming U.S. airlines industry, positive expansion in the US airfreight industry, underserved markets, increasing technology efficiency, and sympathetic business passengers. The challenges are recession, intense competition, intensified airline regulations, consolidation, uncertain weather conditions in new markets, and labor demands. The main problems of Southwest are: 1) it lacks succession planning; 2) it has a slow market expansion rate, because of its limited point-to-point service strategy; and 3) if Southwest changes its service

Fundamental of International Buisness Essay Example | Topics and Well Written Essays - 500 words - 2

Fundamental of International Buisness - Essay Example rice. Iran exports millions of tons of wheat each year and its sugar exports annually exceeds 500,000 tons (the Iranaian). American businesses are banned from purchasing these products or selling U.S goods to Iran. If we were in the carpet importing business, there would be nothing to bar us from importing and selling Persian rugs from Iran. We are in the grain business, however, and U.S. law thereby prohibits us from conducting business with the country, which many know best for its militant takeover of the U.S. embassy in Tehran in 1979 and the subsequent taking of hostages. Many in the businesses community believe that the sanctions on trade with Iran not only hurt the Iranian people, they also cost American companies billions of dollars in lost revenues and jobs. The sanctions also expand the diplomatic divide between the US and many of its allies and hinder the ability for US businesses to participate in the world marketplace. Earlier this month, the Tehran Times published an article in which it announced that Irans Petropars Company has developed an offshore oilfield in the Caspian Sea and is in negotiation with a Turkish company as a contractor. That company will likely see profits in the billions of dollars as a result of this joint venture. Aside from the business aspect of renewing trade with Iran, there is also the humanitarian aspect. Many experts say sanctions hurt those very parts of the population which they are designed to protect. â€Å"A distinction between the Iranian people and the Iranian regime is long overdue. Aiming at sabotaging the Iranian economy will in the end only hurt the Iranian people who are not accessories to the deeds of their undemocratic regime. Similar economic sanctions have failed elsewhere. For example, seven years of rigorous sanctions against Iraq has unfortunately not caused a change in government, only immense suffering on the people," an editorial in the Iranian reads. Following the 1979 embassy takeover, the

With reference to relevant academic and trade sources, explain the Essay

With reference to relevant academic and trade sources, explain the provision of your topic within your chosen destination and suggest how it may develop in the future - Essay Example ilm induced tourism is not new, it is just that it wasnt predicted in the beginning, the movie business was supposed to be about arts and not financial gains for the tourism industry. However it has changed the overall film production business. There is sufficient evidence present that shows by portraying a place in an attractive fashion tourists and visitors would flock to that place. They might have heard about the place before, but seeing it in a movie and especially in the context of the plot, it leaves a unique impact on the audience. This is a form of subliminal advertisement. Since 1935, movies have changed how they impact the audiences. Mutiny on the Bounty (1935) was the first movie that attracted huge number of visitors to the location of the shooting (Roesch, 2009, p. 8), and Tahini turned into a major tourist location only because the film was shot there. By the filming of great masterpieces such as Lawrence of Arabia (1962), Bridge on the River Kwai (1958) and The Sound of Music (1965), their respective locations have turned them into Makkah for tourists. The great upsurge in tourist influx because of Hollywood movies did not come until the release of the blockbuster Jaws (1975). This movie proved that movies can be a marketable commodity, an attraction to lure tourists in to visit the locations shown in the movie. The era of the 70s is also marked by the expansion seen in the Hollywood world by the emergence of production companies like the Walt Disney, Time Warner, and Bertelsmann. These production giants were not only confined to making movies, they started investing in theme parks and other tourist attractions. They realized how the success of the movie can contribute to business of tourism. Suddenly the movies were not only about film production, many factors started going into the production and the eventual outcome of the movie. For instance a movie might not do very good on the box office (the movie Godzilla is an excellent example of this)

Lead and manage people Essay Example for Free

Lead and manage people Essay I used to work at a fine dinning restaurant, the restaurant manager there was very good. He has very strong knowledge about how to manage people. He never being aggressive or uses any inappropriate language. He never asks someone to do the job that he doesnt know how to do. He shows people how to get the job done efficiently. No matter what kind of issues or problems that staff have, he always is willing to help. He gains respect from people not only about his position but also his knowledge, skill as well as his personality. Also he has a strong knowledge about all the wines and the food that we were serving. He made the perfect matching wine list for the menu that impresses everyone who worked or ate there. People enjoy working with him, as he give his knowledge to everyone, as a model to teach people a better way to do things and improve the way we usually do. His encouragements made our target easier to achieve. We worked like a family, people took care of each others. I used to work at a Thai restaurant, the mission statement was to bring the authentic Thai cuisine to life and let people enjoy. In order to achieve this mission statement, we need to cook as authentic Thai food as possible as well as let the guests to enjoy the cuisine that we bring overseas. I think the statement is effective for the company. Cuisine changes as it moves overseas. People travel overseas and know how the authentic local cuisine is. They cannot find it in Melbourne because cuisine shifts then the flavour changes. Imagine if there is only one restaurant can keep the real authentic taste that would be the selling point. Thats what this business wanted and they succussed. They do actually follow the statement. They hire the chefs from Thai to train and monitor other chefs, follow all the steps to make dishes in Thai way, import all the necessary ingredients only from Thai, keep in touch with the authentic Thai cuisine, and always ask well known Thai chefs to taste the fo od. I will discuss this change in both formal and informal communication ways, such as via email, staff notice board, through meeting, and face to face to talk about this change. The email and the notice board are just the tools that I want staff to know there is a change to be happening in 6 weeks. Let them to discuss themselves first, get themselves well prepare for the change, and also to establish some issues to discuss in the incoming meeting, like new color against the religion, discrimination, etc. The meeting process is to formally hand out the change and receive the feedback from staffs. It may require a bit editing or more work on to suit everyone. Last for the individual problem, I will have to discuss the problem in person and try to get a best outcome. I want to delegate the job of making sauce A to Jahn, as he is the new apprentice of the job. As well as sauce A is the dairy big job for this section. In 2 weeks time, Jahn should be able to make the sauce A without any supervision and within a very short period of time. But meanwhile, I need to guide through him all the information that he needs to make sauce A. Demonstration is necessary. When he is making sauce A, I will have to supervisor the whole process, just to make sure he follows correct procedures ensure he is able to make it by himself. Sauce A is a very complex job for anyone, therefore 2 weeks training is required. After 2weeks time, people should be able to make it without supervision. We can delegate the task but not the responsibility, therefore I still need to check the correct seasoning for sauce A from Jahn’s work, also the actual time he spends on making it. If I am not at work, then other chefs will supervisor his work as well, just to make sure he keeps his work consistence. Coaching is more than just pure training and it involves more of personal relationship over time and in many ways it is like mentoring. It makes better environment for the organisation from management to the workers together to build a better workplace in order to achieve a better result. As a chef de cuisine, I would evaluate each individual’s skill and put them in the right place, such as put someone on web design or programming if he/she is good at doing computer. Then consider the current situation to establish a plan for coaching. Well explain to members about the plan, make sure they  understand and make changes for any better leads. I will also demonstrate the task to members. I need to show members that I can complete the task better not just I can’t do it therefore I have to hand out for you guys. When there is a specific skill require for the cut, I will show them how to do it, and I am willing to help to teach them and develop their individual skill level. Teach them what is the best way to do things right here. To help them to multi-tasking from my past experience.I think I will be using ‘democratic’ and ‘Laissez-Faire’ style to coach people, they are more guider and helper kind of coaching style instead of being boss to ask around. As a learner, people is willing to learn from others especially from the one who is easy to talk to, image if your teacher is very grumpy, would you ask him/her any questions? I will ask open questions rather than close questions. It is also a good way to get the feedback from people according to their answers. The recognition and promotion are my motivation at the moment. As I just started a new chef job at a different restaurant, everything starts from fresh, humbly gaining knowledge from co-workers. I need to fit in the new working environment is the priority. Within a month period, the recognition from headchef or other chef is my motivation, learning new knowledge everyday at the same time improve myself. I can see myself is improving a better understanding of the food that I make, developing the better skill that as a chef should have, etc. Those factors create satisfaction for myself in order to achieve better position to the job as well as lead co-workers feel is good to have me on board. According to Herzberg’s motivation-Hygiene theory, they are leading to satisfaction. My motivation has changed over the past few years. When I first came to this country, I just needed a job to feed myself, therefore my motivation at that time was just money, and I didnt care about the quali ty of work environment or the skill that I could improve. Then I moved to another restaurant, also I had a fair amount of money to start with, so at that time a better working environment, better pay, better standard was my motivation. It is more like Maslow’s Hierarchy of Needs, different stage has vary needs, as well as the motivations. Maslow’s Hierarchy of Needs can also explain why younger people have different motivational goals than older people. At different age group,  people are tend to have very needs, those needs result different motivational goals. For example, at age 3 you may do what it takes to satisfy your parents in order to get a lollypop. But you wouldnt do the same when you are 20. Because the lollypop wouldnt be your motivational goal at all after you already had hundred of them.Assignment activity 7 Trust-Trust employees, headchef give new staff the opportunity to run the section him/herself. Fully delegate responsibilities to new staff without micromanaging the outcome. They feel being trusted, they will work well in a soften environment. If you always doubt the ability of employee, then they are not happy, how could they work for you. Support- Do not hide the information, give employees the information they need to get the job done. Management should make itself open for the talk regards to the employee manner or dairy issues. As well as welling to help employees to solve the problems that they are facing. Employees feel loved, then they can provide a better outcome to work for you. Facilitation- Provide a happy environment for employees to work with in order to maximize the outcome. No, I dont think so. One of the previous restaurant that I worked, it doesnt have a well communication system. When we say communication, it means two ways, the message from the sender to the receiver, then the feedback from the receiver back to the sender. At that place we have staff notice board and staff communication board. But they are only use to post from the top management only. No staff feedback is needed. It doesnt work as it is only a one way communication tool, it is really hard for management to know if staff understand or award of the new ideas and so on. Within hospitality industry, two ways communication is important, well understand the message and the feedback is essential as they can improve the quality of work or service. Therefore, they should provide the feedback form for staff to fill up, management should really go down and understand what staffs really want. Email out the ideas then get the reply direct from staff may be a good way to start with. The manager at the last place that I used to work, I reckon he uses both paternalistic and democratic management styles. He understands each one of workers within the company and he talks to each one of them like family, therefore everyone calls him ‘brother’. As a ‘brother’, he takes care of each of us and releases the pressure from both workers’ family and work. He listens to people, and talks to people very gently, never use any offensive language. When there are some decisions need to be made, he always listens to all the workers’ need and try to minimize the issues would cause. Those styles were effective for him. He is happy to delegate tasks to colleagues, gaining more power by earning people’s respect. I personal believe he is a good manager as after he took over the place, the revenue was increase and less staff turnover, everyone works together like in a family.